Return policy
In accordance with articles L 121-21 to L 121-21-8 of the Consumer Code, you can return items that do not suit you within 14 days of receipt of your order.
Return procedure
1. Download the return form below, print it, complete it and put it in the package (if you do not have a printer, you can simply copy the form onto plain paper):
Download the return form by clicking here
2. Go to LAPOSTE and return the package only via Colissimo. The cost of the return is the responsibility of the customer. The price of the shipping costs depends on the weight of the package and the current rates of LAPOSTE.
For packages outside France, the return can be made with the company of your choice but the shipment must absolutely arrive at the address indicated and not at a relay point.
No returns to relay points will be collected. Returns cannot be made in person either.
3. Keep proof of sending your package.
4. When your package is collected by our services, we will send you an email within 15 days maximum to notify you of the successful receipt of your return and the processing of the refund for your order.
WARNING
Products must be returned in their original condition, with their labels.
Any damaged, stained, perfumed or holed product will be refused and no refund will be possible . The damaged item may nevertheless be returned to you at your expense (an email will be sent to you in this case).
Likewise, for items returned outside the deadline , no refund will be made. The item may be returned at your expense.